Troubleshooting

Scan takes too long

• Large themes and heavy metafields can slow scans.
• Try scanning a draft theme or reduce large asset sizes.

Missing data in reports

• Confirm the connected Shopify store is correct.
• Check permissions in your Shopify app settings.
• Re-run the scan to refresh data.

Not receiving notifications

• Verify your email address in Settings.
• Check spam filters and allowlist the sender.
• Make sure notifications are enabled.

Still stuck?

Contact support with your scan run ID and a short description of the issue.